Replacing printer heads

[jtpilot737]

I need to replace the printheads on my HP smart tank 7600. The print cartridges do not move on their own when I open the access door. I have new printheads to replace the old ones so how will I move the print head so that I can access them?

[Garp_senchau]

@jtpilot737,

Welcome to HP Support Community 😀,

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

Turn off the printer:

• Power off your HP Smart Tank 7602 and unplug it from the power source. This will ensure your safety when working with the printer components.

Open the printer access door:

• Carefully open the front access door to the printhead area. This should expose the printheads and the ink tank areas.

Check for any obstructions:

• Ensure there are no physical obstructions (paper, jammed ink, or any debris) that are preventing the printhead carriage from moving.

Manually move the printhead carriage:

• With the printer turned off, gently try to move the printhead carriage by hand.
• Push the printhead to the far-right or far-left position (depending on where it is stuck). Be careful not to force it too hard to avoid damaging internal parts.
• If it moves, great—proceed to the next step. If it's still stuck, you may want to check if there are any ink residue or debris that might be blocking movement.

Replace the printheads:

• Once you can access the printhead area, remove the old printheads:
  • Lift the latch holding the printhead in place.
  • Gently pull out the old printhead.
• Insert the new printhead by aligning it with the slot and pushing it in until it clicks securely.

Reassemble the printer:

• Close the access door and plug the printer back into the power source.
• Turn on the printer and follow the on-screen instructions to align the new printheads and test the printer.

Perform a test print:

• After replacing the printheads, print a test page to ensure the printhead is installed correctly and functioning.

Additionally, kindly refer to this document for instructions on how to replace the printhead.

I hope these steps help resolve the issue

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps.

Take care and have a good day 😇.

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Regards,