Request for Assistance with Incompatible Cartridges – HP DeskJet 2130

[AbdolManan]

Subject: Request for Assistance with Incompatible Cartridges – HP DeskJet 2130

Dear HP Support Team,

I hope this message finds you well. I own an HP DeskJet 2130 printer, which originally uses HP 123 cartridges. However, I have recently relocated to an area where only HP 63XL cartridges are available.

Unfortunately, my printer displays an "Incompatible Cartridges" error when I insert the 63XL cartridges. I would appreciate it if you could guide me on how to resolve this compatibility issue. Is there any firmware update, reset process, or alternative solution that can help me continue using my printer with the available cartridges?

Thank you for your support. I look forward to your prompt assistance.

Kind regards,

Abdul Manan

[Hawks_Eye]

Hi @AbdolManan,

Welcome to the HP Support Community! 

Thanks for posting your query! We're here to help you get back up and running.

Since the printer will be used in different region from where it was originally bought and used, we need to perform some changes called regional reset for your printer, only after that you will be able to use the printer with the current region ink cartridges.

I will be glad to you assist you with the regional reset on your printer. 

In order for me to perform the reset I need few details which cannot be shared over a public post, please reply to us via private message? 

To access your private messages, simply click the private message icon on the upper right corner of your HP Support Community profile, next to your profile name. 

We're all ears! 

Regards, 

Vince_0406

[AbdolManan]

Hope you're doing well. I have send you a private massage.