Request for Regional Reset Assistance for HP Deskjet 3520

[batucan]

Dear HP Support Team,

I hope this message finds you well. I am currently using an HP Deskjet 3520 printer and require assistance with a regional reset.

I recently moved to a different country, and due to regional restrictions, my printer no longer accepts the ink cartridges available in my current location. My printer currently accepts HP 564 cartridges. However, the only cartridges I can now obtain are HP 364, which the printer does not recognize due to the region lock.

Here are my printer details:

• Model: HP Deskjet 3520

• (edited)

• Current Region (accepting HP 564): North America

• New Region (where only HP 364 is available): Europe

As this is an older printer model, I was unable to find the proper instructions on the HP website. I would appreciate your assistance in either providing the regional reset code or guiding me through the process to switch the printer to the region compatible with HP 364 cartridges.

Thank you very much for your help. I look forward to your response.

Best regards,
Batuhan Can

[Kuroi_Kenshi]

Hi @batucan,

Welcome to HP Support Community!  

  

We need to perform a regional reset on the printer to resolve this issue.  

  

The reset instructions are specific for your printer and performing those steps on a different printer may brick the device.  

I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer.  

To access your private messages, simply click the private message icon on the upper right corner of your HP Support Community profile, next to your profile name. 

You can use this link as well: 

Private Messages - HP Support Community

To perform a printer region reset you need to meet the following conditions: 

 

1. You need to have the printer full feature software installed on your computer. 

2. You need to have all the cartridges either from the region/country from where the printer was purchased originally or the new region/country to which you want to reset it to. 

3. Make sure HP Smart App is installed too. 

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?"—your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,