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‎10-17-2022 04:03 PM

HP Recommended
Product: HP OfficeJet Pro 7740 Wide Format All-in-One Printer
Operating System: Microsoft Windows 10 (64-bit)

I bought a HP 7740 printer but live in Trinidad and Tobago. The printer came with HP 952 (for USA region) cartridges but i need to get to use HP 954 which is available here. The HP 7740 advertised in this region uses 954 cartridges so 952 and 954 are compatible. I would like to have a regionalisation reset done please so that I can use the printer with 954 ink.

 

Troubleshooting done:

I have installed the hp smart app and updated the region with no change. i also saw several tickets with similar issues and hp under" finding ink cartridges after moving to another country/region. I have spoken with 4 different HP support agents and gotten 4 different cases but none of the HP support agents know how this regionalization reset is done. Actually they all keep telling me that the HP7740 doesn't use 954 and i have to direct them to the Latin American website to show them that it does. 

 

Can someone help me please as the HP phone support is useless?

Category:
1 REPLY 1

‎10-17-2022 04:16 PM

HP Recommended

@kssammy 

 

Please use the following guide


                https://h30434.www3.hp.com/t5/Printers-Knowledge-Base/HP-Printer-purchased-in-a-different-country-ne...


Regards.

BH
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