Request ink cartridge region reset

[ZAngTs]

I am requesting a regional reset for my printer.

I have recently moved from Hong Kong to UK.

The original ink should be HP67 for my Envy 6020 Printer.

I bought new set of ink HP305 , and the printer says they are not intended for use in this printer.

Please advice.

[Irfan_06]

Hi @ZAngTs,

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to assist you.

I see that you are looking for help with a regional reset on your Printer.

To perform a printer region reset you need to meet the following conditions:

Do you have the ink cartridges for both regions?

Do you have a printer USB cable or is it connected wirelessly?

Do you have the printer full feature software or the HP smart app and drivers installed on your PC?

If you meet the above conditions then let me know the following details:

1) The operating system of your PC, is it Windows or Mac?

2) Confirm the printer model.

Note: Do not share any of your personal information such as serial, phone number, email ID, etc.

Take care and have a great day ahead!

Irwin6

HP Support

[ZAngTs]

Hi @Irwin6

Thanks for your reply.

here is my answer could been helpful for solve my problem.

Do you have the ink cartridges for both regions?

yes, I have 1 set of HP 67 Black and Colour but drink up the ink, and 1 set NEW HP 305 black and colour

Do you have a printer USB cable or is it connected wirelessly?

I usually use wireless printing with mobile and laptops. 

I also have a USB cable for sparing in-case the wireless not working,

Do you have the printer full feature software or the HP smart app and drivers installed on your PC?

Yes, I have install HP Smart app, and full feature software in Laptop (Windows 11)

iOS and Mac OS are installed HP Smart app

If you meet the above conditions then let me know the following details:

1) The operating system of your PC, is it Windows or Mac?

I have both Operating systems, if need to work with Full Feature software, I prefer to use Windows 11 for the operating

2) Confirm the printer model.

HP ENVY 6020 All-in-One Printer

[Irfan_06]

Hi @ZAngTs,

Please install the previous country ink cartridges and perform the steps given below.

1) Launch the printer software from the desktop icon Or, from the Start menu, click Start, All Programs, HP, the Product Name, and then the Product Name again.

2) Double-click the Estimated Ink Levels icon in the printer software. The Estimated Ink Levels window opens.

3) Press and hold the CTRL and SHIFT keys, and then right-click anywhere in the Estimated Ink Levels window, except for a button. The Set New Region window opens.

4) If the Set New Region window fails to open, right-click to the right and left of the Estimated Ink Levels window.

5) Take a screenshot of the screen and send it to me in a private message.

To access your private messages, click the Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link

Take care and have a great day ahead!

Irwin6

HP Support