Request to bypass Officejet Pro 8024 setup cartridge error

[morrisfinn1]

I originally posted a request on 23rd Aug.2021 for help with bypass instructions as my Officejet Pro 8024 was a display model   ( unused) and did not come with setup cartridges.

I have had may views but no replies. Is there anyone who can help me?Please! 

[praveenbv · Accepted solution]

Hi@morrisfinn1, Welcome to the HP Support Community!

As I understand, you're getting an error message while using set up cartridges in your printer. 

No worries, as I'll be glad to help you, that said, I'll need a few more details to dissect your concern & provide an accurate solution:

Have you tried regular ink cartridges? 

Step 1: Make sure the ink cartridges are compatible

Step 2: Make sure the ink cartridges are correctly installed

Step 3: Clean the electrical contacts

Step 4: Reset the printer

Step 5: Clean the ink cartridge contacts again

Keep me posted. Happy to help!

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

[morrisfinn1]

Praveen, 

I am using genuine HP cartridges, properly installed.

The printer screen shows " Use SETUP cartridges that came with your printer".

You suggested that I do a reset. How do I do this if the screen shows  this message?

[Whitmango]

HP is virtually useless when it comes to the starter cartridge issue.  I just bought a new 7855 through Amazon.  Not surprisingly, it did not contain starter cartridges - a review of the numerous complaints on this issue indicates HP intentionally does this.  I thought buying new HP ink cartridges through Office Depot would cure problem but I got Error message that said install the starter ink cartridges that DID NOT come with printer.   There are various work arounds I have seen proposed but they involve using command keys on front of printer like CANCEL and HOME that don't seem to actually exist.  I tried accessing HP chat about this and got ERROR message - no one there. 

I am stuck - I just paid over $250 for a printer that won't set up because HP didn't include the starter cartridges.   Maybe i will sue them and hopefully get a judge who got this kind of treatment.

[morrisfinn1]

If you cannot see the Home , etc icons on the touch screen of your printer, shine the torch from your mobile phone on the touch screen. The icons should then be visible.