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Reset Printer HP 4625 Deskjet and now cant move past install cartridges messages

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HP 4625 Deskjet
Microsoft Windows 10 (32-bit)

Was facing issues with new cartirdges and was advised to perform hard reset of printer....everything was fine till we came to the install cartridges part and now I cant move past this message. None o the buttons work when pressing them and the only thing I can do is disconnect power and reconnect power and its not working

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HP Support Agent
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Hi @sam269,


I'd like to help!


Try the below suggestions-


Reset the product

  • With the printer turned on, disconnect the power cord from the rear of the printer.
  • Unplug the power cord from the wall outlet.
  • Wait at least 60 seconds.
  • Plug the power cord back into the wall outlet.
  • Reconnect the power cord to the printer.
  • Turn the printer on. HP recommends plugging the printer directly into a wall outlet.

Clean the electrical contacts

Remove any debris or buildup from the contacts on the cartridges.

  1. Open the door or lid to the cartridge access area. Wait until the carriage stops moving before continuing.

  2. Push in on the cartridge indicated in the error message to release it from the carriage.

    Removing the ink cartridge

  3. Wipe the copper-colored contact on the cartridge with a lint-free cloth.

    Cleaning the contact on the ink cartridge

  4. Slide the cartridge into its color-coded slot until it clicks into place.

  5. Repeat these steps for any other cartridges indicated in the error message.

  6. Close the door or lid to the cartridge access area.

If the issue persists, I'd suggest you Contact HP in your region regarding the service options for your printer


Hope this helps! Keep me posted. 


And, Welcome to the HP Support Community. 


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