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‎12-28-2020 06:57 AM

HP Recommended
Product: HP Office Jet Pro 6978
Operating System: Other

Hi, we recently moved from the US to Germany and bought a set of HP ink cartridges for the printer (903 series in Europe, instead of the 902 series in the US). Now the printer rejects the European ink cartridges with an error message such as 'these cartridges are not intended for the use in this printer' or similar. After some digging I found that ink cartridges are region coded and the printer's region code needs to be reset from US to Europe. Could someone from HP support please direct me how to reset the region code to Europe/Germany please? Thank you.  

Category:
4 REPLIES 4

‎12-29-2020 06:56 AM

HP Recommended

Hi @DirkSteffen,

 

I'd like to help!

 

We need to perform a regional reset on the printer to resolve this issue. 

 

The reset instructions are specific for your printer and performing those steps on a different printer may brick the device. 

I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer. 

 

In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.

 

Hope this helps! Keep me posted. 

 

And, Welcome to the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping

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‎01-04-2021 06:40 AM

HP Recommended

Hi Jay, thank you for offering support! I did respond to your private message but since then the communication seems to be stuck. How can we proceed with the resolution? Thanks

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‎01-04-2021 11:28 AM

HP Recommended

I have responded to your private message, could please check?

 

Let me know!

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‎01-05-2021 09:23 AM

HP Recommended

Again, thank you for the one more message. I appreciate that you are providing support, but is there any way to speed this up a bit? The guidance did not apply to my situation, is there perhaps a doc with full instructions how to call up the Regionalization Reset page on a Mac for an HP Office Jet Pro 6978 printer? 

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