Reset Region to Dominican Republic

[Justin194]

I am trying to reset my printer to Dominican Republic through the EWS (Embedded Web Server) but it doesn’t show up in the options. What do I do?

[Kuroi_Kenshi]

Hi @Justin194,

Welcome to the HP Support Community

I understand you are facing an issue with your printer, not to worry I will help you to get a resolution to resolve the issue.

Let's perform a power drain:

• With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.
• Remove USB cable, if present.
• Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.
• Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord (This is important) and then plug back the power cord to the printer.
• Turn on the printer and wait till warm-up period finishes and the printer is idle

Update the printer firmware: Click here

If the issue persists, then please follow the steps mentioned in this document: Use the HP printer Embedded Web Server (EWS)

Resetting the printer's network settings to its factory default settings erases the embedded Web server (EWS) administrator password.

Follow these steps to reset the printer to the factory default settings:-

Press the Wireless button and the Cancel button from the printer control panel at the same time, and then hold them for three seconds.

Login to the EWS page with the default credentials and change the password.

Username: admin

Password: "leave it blank"

Hope this helps! Keep me posted.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Yes" on the bottom right to say “Thanks” for helping!

Regards,

[Justin194]

No, I mean I can’t see Dominican Republic in the country options in the EWS.

[Sneha_01]

Hi @Justin194 

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

If you move to a different country we need to perform a regional reset in order to make the printer work in the new region. I will surely help you with the Regional reset.

1. The printer should be connected using a printer USB cable to the computer.

2. You need to have the printer full feature software installed on your computer.

3. You need to have all the cartridges either from the region/country from where the printer was purchased originally or the new region/country to which you want to reset it to.

4. Make sure HP Smart App is installed too.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.