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‎08-18-2025 02:16 AM

HP Recommended

I have a HP Envy Photo 7855 that I bought in the US. I now live in Europe and can't find the 64 series cartridges, only the 303. Is it possible to do a region reset so I can use them?

4 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎08-20-2025 12:19 AM

HP Recommended

@Ale-Rog, Welcome to HP Support Community!  

  

We need to perform a regional reset on the printer to resolve this issue.  

  

The reset instructions are specific for your printer and performing those steps on a different printer may brick the device.  

I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer.  

  

In order to access your private messages, click the private message icon on the upper right corner of your HP Community profile, next to your profile Name or simply click on this link.  

 

Take care and have a good day. 

 

Did we resolve the issue? If yes, Please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!

 

Regards,

Garp_Senchau
I am an HP Employee

View solution in original post

2 people found this reply helpful
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1 REPLY 1

‎08-20-2025 12:19 AM

HP Recommended

@Ale-Rog, Welcome to HP Support Community!  

  

We need to perform a regional reset on the printer to resolve this issue.  

  

The reset instructions are specific for your printer and performing those steps on a different printer may brick the device.  

I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer.  

  

In order to access your private messages, click the private message icon on the upper right corner of your HP Community profile, next to your profile Name or simply click on this link.  

 

Take care and have a good day. 

 

Did we resolve the issue? If yes, Please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!

 

Regards,

Garp_Senchau
I am an HP Employee

2 people found this reply helpful
Was this reply helpful? Yes No
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