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‎01-04-2021 04:20 PM

HP Recommended
Product: HP 02 ink cartridges
Operating System: Microsoft Windows 10 (64-bit)

My printer died and I purchased a new one.  Everything is OK with the new one that uses HP 64 cartridges.  My old printer used HP 02 cartridges and I have a set of six (6) unopened HP 02 cartridges.  When I tried to return them to the seller (Staples) they said it was too late for them to accept them, but if I contacted HP they would refund me.  I still have the receipts.  How can I contact HP to get a refund on those 6 unopened print cartridges?

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2 people had the same question
1 REPLY 1

‎01-07-2021 02:41 PM

HP Recommended

@Oldringer

 

Welcome to the HP Support Community.

 

You may write to isbescalationteam@hp.com to exchange your unopened cartridges for the cartridges that fit your new printer.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

 

Thanks!


I am an HP Employee

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