Returning toner

[ioana_cv02]

Hello to everyone! I recently canceled my subscription to Hp instant ink and my questions are the following: 1/ Am I obligated to return my first hp toner that came for welcoming to the instant ink?  2/ I’m from Bulgaria and I don't know where I have to send the toner. Where to send it? Which address? If someone knows I’ll be thankful!! Thanks in advance!

[Sneha_01 · Accepted solution]

Hi @ioana_cv02,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

Hi there! I can help with your questions about returning the toner.

Obligation to Return Toner: Generally, HP Instant Ink subscriptions include a free set of cartridges, and these are often considered to be part of the service. If you’re canceling your subscription, you might be required to return the initial cartridges, especially if they were provided as a part of the promotional offer. 

HP Instant Ink or Toner cartridges are the property of HP and must be returned when empty or when your service is canceled. Return empty supplies using a recycling envelope or a prepaid return address label from HP.

To return empty Instant Ink or Toner supplies:

Use the recycling envelope or prepaid shipping label that came with your last shipment of replacement supplies.

If you do not have an envelope or label, order more on your account page or HP Planet Partners website.

Instant Ink customers: Order return supplies on the account page.

Sign into your Instant Ink account or your Instant Ink for Business account.

Click HP Instant Ink, and then Overview in the left menu.

Click Recycle your ink cartridge or Recycle your toner cartridge at the bottom of the Cartridge Status area.

HP All-in Plan for Print customers: Order return supplies at HP Planet Partners.

Use the recycling envelope or shipping label to return the parts:

Ink cartridges: To maximize environmental benefits, wait until you have three to eight empty ink cartridges before returning them to HP.

Toner cartridges: Apply the prepaid shipping label to an old Instant Ink toner box or your own box.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support