Rogue colours on printout

[715647]

Above image shows rogue colours on print out. These colours are not on original or previewed image. I have aligned, cleaned cartridges. Printed a diagnostic page, used HP support assistant to try to find an answer. All of their print outs are clean. I need help.

[sandytechy20 · Accepted solution]

@715647 

Welcome to the HP support community.

I understand that you are having print quality issues, I am glad to assist you.

If you have tried all the steps mentioned in this HP document:- Click here

And if the issue still persists, this might require one on one interaction to fix the issue, 

I am sending you a private message with the steps to talk to HP support.

Please check the mailbox icon at the top-right corner of this screen.

I hope this helps resolve this issue completely.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers

[715647]

Hi SandyTechy20

Please be advised that  the problem righted itself, after I removed the Colour ink cartridge from the printer, and replaced it.

Next printout of the original item was clear of rogue ink.

Many thanks