Rollover

[H_Puhlease]

Why does the printer lock up and not allow printing of rollover pages if I stop subscription for a while? The rollover pages are not used pages that are PAID FOR. I go spells without using the printer... Had 150 rollover pages after paying the subscription for months. I needed to cancel for a while and guess what... The printer locked up and would not print without a subscription. Uuuuuhh that would be for future pages. Rollover is ink the customer paid for but DID NOT USE. Total ripoff. Fits the definition of stealing pretty well. HP taking back what I paid them for over the course of a year.

[Dragon-Fur]

@H_Puhlease 

Welcome to the HP Community.

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@H_Puhlease wrote:

Why does the printer lock up and not allow printing of rollover pages if I stop subscription for a while?

The rollover pages are not used pages that are PAID FOR. I go spells without using the printer... Had 150 rollover pages after paying the subscription for months. I needed to cancel for a while and guess what... The printer locked up and would not print without a subscription. Uuuuuhh that would be for future pages. Rollover is ink the customer paid for but DID NOT USE. Total ripoff. Fits the definition of stealing pretty well. HP taking back what I paid them for over the course of a year.

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I am sorry you are upset.

It is not stealing, though I do understand that you believe this to be true.

The situation you describe is likely simply a consequence of how the Instant Ink Terms of Service contract is written and how the subscription plans work.

Benefits are extended during the time the subscription is active.

Benefits do not extend beyond the subscription.

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For others reading -

Information is fully available - you do NOT need a subscription to read the contract document.

For example,

 Instant Ink - Terms of Service - USA

At this writing, find information for Rollover pages is found in the following areas of the contract:

Section 6.d Choosing a Service Plan > Rollover Pages

Section 7a.v Paying for your Service

Section 8.c Managing your Plan

Section 9.a Cancellation

References / Resources

Things that are Instant Ink

Note:   If you have not opened the site for a while, know that the website has been updated..

Clear your browser cache for both hpconnected and instantink

Instant Ink Support Website

HP Instant Ink - Support, Information, Enroll, FAQ, Terms of Service / Contract

Not your home site?  Click the Flag to change to your region.

Click on FAQ

For example,

• Read Check to see if your HP printer works with Instant Ink
• Change or cancel anytime link is located in the “tiny print” area at the bottom of the website (USA)

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Need Help?  Contact Support - Options

1. Enrolled in Instant Ink?  >> Check for Support contact options in your Instant Ink Account.
2. Contact >>   HP Instant Ink Support   NOTES:  Select Your Region // Hours are as listed at the site.
3. The Terms of Service contract provides contact information, usually in the very first section.

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READ the all-important Terms of Service Contract > Scroll to the bottom of the Instant Ink website  – in the “tiny print” area (bottom of the main web page), look for and click on the link for instantink.hpconnected.com/terms

Examples of the Terms of Service Contract for various regions

 Instant Ink - Terms of Service - USA

 Instant Ink – Terms of Service - UK

 TERMINI DI SERVIZIO DI HP INSTANT INK - Italy 

Instant Ink - Terms of Service - Ireland

CONDITIONS GENERALES D’UTILISATION DU SERVICE HP INSTANT INK - France

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