SUPPLY SYSTEM ERROR

[ATHELYMA]

I installed new ink cartridges and now i get a supply system on the black and blue. I have removed and re-installed the cartridges and keep getting the same error message. Any suggestions?  

Thank you

[VikramTheGreat]

Hi @ATHELYMA,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

If you're experiencing a supply system error with the black and blue ink cartridges on your HP printer, despite having removed and reinstalled them, try the following troubleshooting steps:

Troubleshooting Supply System Errors

1. Verify Cartridge Compatibility:
   • Make sure the cartridges are compatible with your specific printer model. Check the cartridge numbers and compare them to what is specified in your printer manual.
      
2. Inspect and Clean:
   • Cartridge Contacts: Remove the cartridges and inspect the electrical contacts (the copper-colored circuits or metallic dots). Use a lint-free cloth lightly moistened with distilled water to gently clean these contacts.
   • Printer Contacts: Do the same for the contacts within the printer.
      
3. Reset the Printer:
   • Turn off the printer and unplug it from the power source.
   • Wait for about 60 seconds.
   • Plug the printer back in and turn it on. This can clear some error conditions.
      
4. Double-Check Installation:
   • Ensure that the cartridges are seated correctly. They should snap securely into place without forcing them.
      
5. Update Printer Firmware:
   • Check if there are any firmware updates available for your printer. Updates can sometimes include fixes for error messages.
      
6. Use Genuine HP Ink:
   • Ensure you are using genuine HP ink cartridges. Third-party cartridges may not work as expected and could cause error messages.
      
7. Run the Printer's Diagnostic Tools:
   • Use any available diagnostic or cleaning tools within the printer settings or through the HP Smart app.

I hope this helps.

Take care and have an amazing day!
 

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Regards,

VikramTheGreat