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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
sp_smith
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Solved!

Scratch on plastic/glass to the left of scanner bed

HP Recommended
Laser Jet Pro MFP M281fdw
Microsoft Windows 10 (64-bit)

Hello.

The plastic to the left of the scanner bed has a scratch on it. So when I use the ADF to send something or make copies it puts a black line down the page. Can this piece be replaced? 

 

Thanks in advance for any help!

Stephanie

Stephanie Smith
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TEJ1602
HP Support Agent
HP Support Agent
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Message 2 of 3
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HP Recommended

@sp_smith, Welcome to HP Support Community!

 

The part of the scanner you're referring to is not customer replaceable. I'd recommend you reach out to the HP Support in your region regarding the service options for your printer.

 

Hope this helps!

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

Joseph_Bruce
Level 2
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Message 3 of 3
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HP Recommended

Is the scratch rough and creasing the paper?

 

Can you live with the printer being a little ugly?

 

If it's just rough; use a single edge razor blade to carefully remove the rough part.  That should remove the crease and the black line.

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