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‎02-26-2021 10:16 AM - edited ‎02-28-2021 09:36 AM

HP Recommended
Product: Laser Jet Pro MFP M281fdw
Operating System: Microsoft Windows 10 (64-bit)

Hello.

The plastic to the left of the scanner bed has a scratch on it. So when I use the ADF to send something or make copies it puts a black line down the page. Can this piece be replaced? 

 

Thanks in advance for any help!

Stephanie

Stephanie Smith
Category:
1 ACCEPTED SOLUTION

Accepted Solutions

‎03-01-2021 04:14 AM

HP Recommended

@sp_smith, Welcome to HP Support Community!

 

The part of the scanner you're referring to is not customer replaceable. I'd recommend you reach out to the HP Support in your region regarding the service options for your printer.

 

Hope this helps!

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

View solution in original post

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2 REPLIES 2

‎03-01-2021 04:14 AM

HP Recommended

@sp_smith, Welcome to HP Support Community!

 

The part of the scanner you're referring to is not customer replaceable. I'd recommend you reach out to the HP Support in your region regarding the service options for your printer.

 

Hope this helps!

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

Was this reply helpful? Yes No

‎03-01-2021 10:32 AM

HP Recommended

Is the scratch rough and creasing the paper?

 

Can you live with the printer being a little ugly?

 

If it's just rough; use a single edge razor blade to carefully remove the rough part.  That should remove the crease and the black line.

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