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‎04-09-2025 02:17 PM

HP Recommended

My HP x360 pavillion 14 needs a screen replacement 

please help

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1 REPLY 1

‎04-11-2025 08:47 AM

HP Recommended

@VinnyNico, Welcome to the HP Support Community!  

  

Thanks for reaching out about your query regarding ! 

We're thrilled to have the opportunity to assist you and provide a solution.  

  

To make sure I give you the most accurate support, could you please help me with a few quick details?

 

Can you describe what exactly happened to the screen? For example — is it physically cracked, showing lines, flickering, or just staying black?

Do you know the exact model number of your Pavilion x360? (It usually starts with something like 14-dw** or 14m-dy** — you can find it on the bottom of your laptop or by pressing Fn + Esc to open the HP System Information window.)

Lastly, are you currently under warranty, or do you remember when and where you purchased the laptop?

 

Once I have this info, I’ll be able to let you know the best next steps  

 

Hope this helps! 

Take care, and have an amazing day!  

  

Did we resolve the issue? If yes, Please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!  

  

Regards, 

ZOEY7886
I am an HP Employee

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