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Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.

‎10-03-2026 10:04 PM

HP Recommended
Product: HP OfficeJet Pro 9135 All-in-One Printer
Operating System: macOS 26.0 Tahoe

I have a new OfficeJet Pro 9135.  I can't finish setting up because it apparently won't accept the black K set-up cartridge. (Error message: The indicated cartridges are not communicating correctly with the printer. If the problem persists, replace the cartridges.) Per instructions, replaced the cartridge and now the messages says I have to use the set-up cartridge first. Tried all the recommended fixes. And, of course, no HP support over a weekend. Anyone have an idea what to do? No one home at HP for the weekend, it appears, and have a project to wrap up. 

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