Set-up Cartridge Issue

[beweston]

I have a new OfficeJet Pro 9135.  I can't finish setting up because it apparently won't accept the black K set-up cartridge. (Error message: The indicated cartridges are not communicating correctly with the printer. If the problem persists, replace the cartridges.) Per instructions, replaced the cartridge and now the messages says I have to use the set-up cartridge first. Tried all the recommended fixes. And, of course, no HP support over a weekend. Anyone have an idea what to do? No one home at HP for the weekend, it appears, and have a project to wrap up. 

[Kuroi_Kenshi]

Hi @beweston,

Welcome to the HP Support Community! 

To bypass the message on the printer, the only option left is to perform an OOBE reset and re-initialize the printer. 

The reset instructions are specific for your printer, and performing those steps on a different printer may brick the device. 

I've sent you a private message with reset instructions, follow the reset instructions to perform a full reset and re-initialize the printer. 

In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile name, or simply click on this link. 

Let me know if this helps. 

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Best regards,