Setup Cartridge error on OfficeJet Pro 9020e - Cyan cartridge faulty

[COBookie1]

When setting up my new OfficeJet Pro 9020e printer, I received an error message that the cyan cartridge was faulty, and I tried to use a replacement cartridge (from an extra box of ink cartridges I purchased with the printer), but I got an error that I needed the startup cartridges only before proceeding.  Support is down, so I can't get a new cartridge overnighted.  Is there any way to bypass this error, and use a replacement cartridge?  I really need the printer this week, since my other one just died.  Thank you.

[Jay_G24]

Hi @COBookie1,

I'd like to help!

I understand you are receiving a "use setup cartridges" error.

You can contact the phone support team for replacement cartridge options.

Follow the instructions below to reach them:

1) Click on this link - https://support.hp.com/us-en/contact-hp

2) Select your product type below.

3) Enter the serial of your device. 

4) Select the country from the drop-down. 

5) Select the chat or get phone number options based on your preferences. 

6)Fill the web form and proceed further.

If you are having trouble navigating through the above options, it's most likely because the device is out of warranty. If yes? please send me a private message with the region you are contacting us from. Check next to your profile name, you should see a little blue envelope, please click on it.  

If you have regular ink cartridges, we could  perform an OOBE reset on the printer to bypass the error

• The reset instructions are specific for your printer and performing those steps on a different printer may corrupt the device.
• In order to access your private messages, click the support private message icon on the upper right corner of your HP Support community profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage

Hope this helps! Keep me posted. 

And, Welcome to the HP Support Community. 

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