• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
If you're having print quality issues Click here for more tips!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
Locked

‎01-29-2025 07:39 AM

HP Recommended
Product: HP OfficeJet Pro 8710 All-in-One Printer

This is our backup printer. We just installed it. It did not come with setup cartridges. How do we get those. The printer is older, but never has been used. Is there a way we can bypass that error? Thanks.

Category:
1 REPLY 1

‎01-30-2025 02:33 PM

HP Recommended

Hi @Cory_Peterson,

 

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to assist you.

 

I understand you're experiencing an issue with setting up your printer as the setup ink cartridges are missing.

I apologize for any inconvenience this may have caused, I'm here to help you today.

 

I've sent you a private message with the instructions to override the setup ink cartridges by using genuine HP ink.

 

In order to access your private messages, Click the Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link

 

Take care and have a good day. <br />Irfan_06 – Moderator.

 

HP Support

Irfan_06-Moderator
I am an HP Employee

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.