-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Printers
- Printer Ink Cartridges & Print Quality
- Setup cartridges

Create an account on the HP Community to personalize your profile and ask a question
12-01-2020 09:50 AM - edited 12-01-2020 09:59 AM
Hey guys.
My Printer had some issues and was not printing correctly. So I made a OOB-reset. Yup not my brightest decision.
Now i need to insert setup cartridges which is not possible because i used them when i bought the printer a few years ago.
Is there a way to bypass the setup cartriges? Otherwise I'm screwed.
Thanks for your replies.
12-09-2020 01:14 AM
@Jojo45wow, Welcome to the HP Support Community!
Are you sure you performed an OOB reset on the printer?
OOB resets are done to bypass the use of setup ink cartridges. To reset the printer to its factory settings, a Semi-full reset is performed.
Perform the OOB reset again and then try using the regular ink cartridges.
Hope this helps! Keep me posted.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!
Have a great day!
KUMAR0307
I am an HP Employee
12-11-2020 11:52 AM - edited 12-11-2020 11:53 AM
@Kumar0307 Thanks for replying to my post.
I'm quite sure that i have done an OOB reset.
So I've followed your steps and did another OOB reset but it doesn't seem to fix the problem. Still getting the same message.
I've seen that the cartridges have expired in September this year. Could this cause the problem? Or any other solutions? Semi/Partial/Full reset?
Thanks for your help.