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‎12-16-2020 07:59 AM

HP Recommended
Operating System: macOS 10.14 Mojave

I purchase Hp 9015e 5 days ago (Staples online). Setup went without any issues. After barely 20 pages Yellow and Magenta are not printing. Ink level shows 90% on all color cartridges. Printing black and white works OK.

 

Printer status report is showing that all cartridges have first install date 2020-12-09 (this date is before my purchase date) it also shows data approximate pages remaining is > 300 (for color) and >500 (black)

 

Print head installation date is 2020/11/30

 

What should I do? How can this be fixed

 

 

Category:
1 REPLY 1

‎12-31-2020 07:48 AM

HP Recommended

@ms_family

 

Welcome to the HP Support Community.

 

Does this happen while copying too?

 

Try the steps from here: https://support.hp.com/in-en/document/c06191659

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

 

Thanks!

 

Have a great day!


I am an HP Employee

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