Skipping Lines When Printing

[NY2AZ007]

Hi all! I have the HP Desktop 2545 that is currently printing every other or skipping more than 1 line. I printed the quality report although I'm not sure what to make of it. It's also printing every other line, or more lines. I tried both cleaning the printhead and aligning the printer both a few times each although neither are working, they are not printing reports. Any suggestions on next steps for resolving my printer issue, understanding the quality report and/or getting the printhead and aligning reports to print?

[A_Gayathri]

Hi @NY2AZ007,

Welcome to the HP Support Community

I understand you are facing an issue with your HP Deskjet 2545  Skipping Lines When Printing. Not to worry I will help you to get a resolution to resolve the issue.

Let's perform a power drain: 

• With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.
• Remove USB cable, if present.
• Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.
• Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord (This is important) and then plug back the power cord to the printer.
• Turn on the printer and wait till warm-up period finishes and the printer is idle

Update the printer firmware 

• Click here to download and install the latest printer firmware from your product
• Click here to know different methods of updating printer firmware.

please follow the steps mentioned in this document HP Deskjet 1510, 2540 Printers - Black Ink Not Printing and Other Print Quality Issues

HP DeskJet 1510, 2540 printers - Color or black ink not printing, other print quality issues

Hope this helps! Keep me posted. 

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