Skipping pages

[Silipo]

When printing 2 or more pages, it skips a page or prints half of the page.  It does not matter if its a word doc, google doc or PDF.  Has been happening for months.  Any solutions?

[Max3Aj]

@Silipo, Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 
I understand you're experiencing issues with your HP DeskJet 2855e skipping pages or printing only half a page when printing multiple documents. Let's go through a few steps to troubleshoot and resolve this issue.

 

Check for Driver and Firmware Updates

Outdated drivers or firmware can cause printing issues.

• Go to Official HP® Support
• Enter your printer model: HP DeskJet 2855e.
• Download and install the latest printer driver and firmware for Windows 11.

Check Print Spooler Settings

Sometimes the print spooler service can cause issues with print jobs.

• Press Windows + R, type services.msc, and press Enter.
• Scroll to Print Spooler, right-click it, and select Restart.
• Also, ensure the Startup Type is set to Automatic.

Try Printing from HP Smart App

This helps rule out software conflicts.

• Download or open the HP Smart app.
• Try printing the same document from there and see if the issue persists.

Check for Paper Feed Issues

• Make sure the paper is loaded correctly and not sticking together.
• Fan the stack of paper before loading it.
• Clean the paper feed rollers using this guide: Clean the paper feed rollers.

Reset the Printer

A simple reset can sometimes fix persistent issues.

• With the printer on, unplug the power cord from the back.
• Wait 60 seconds.
• Plug it back in and turn the printer on.

I hope this helps. 

Take care and have a good day. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Select "Yes" on the bottom left to say “Thanks” for helping! 

Max3Aj

HP Support