• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
If you're having print quality issues Click here for more tips!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
Locked

‎05-14-2022 07:28 AM

HP Recommended
Product: HP DeskJet 3630 All-in-One Printer
Operating System: Microsoft Windows 8.1 (64-bit)

Hi Community.

Can anyone help with how I go about getting a new supply of cartridges.

I've requested them via Virtual Assistant twice now with no success.

The ink meters on here show about 80% which is not true.

I've just spent an age on a project for work - tried to print - no ink. I'm fuming.

Does an email get sent when a request is raised or do you just sit in hope like a lemon.

Is there any way to speak to an actual person.

Sorry for the moan - but I'm so stressed out about my work project.

I will probably cheer up loads when Liverpool win the FA Cup later 😃

 

Category:
1 REPLY 1

‎05-14-2022 08:32 AM

HP Recommended

@Magene 

 

Welcome to the HP User Community.

 

Makes a difference ...

Are you trying to get ink for your Instant Ink subscription?

Yes, normally the printer sends a message to the service when ink is needed.

Regardless, we can forward a request for help.

OR

Are you trying to purchase HP ink cartridges from the HP Store?

 

Thank you for participating in the HP Community.

Our Community is comprised of volunteers - people who own and use HP devices.

 

Dragon-Fur

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.