Smart Tank 510 series Ink supply failure

[KK3210]

HP smart tank 516 wireless all in one printer, ink cartridges error. Tried all the option described in the online help section including change the print head. But the error not fixed. When using HPdr application to check the printer, we got the error message as 'Ink supply failure'. Any help would be appreciated. 

 

[Irfan_06]

Hi @KK3210,

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to assist you.

I see that you are facing an issue with your Printer that has a ink supply failure error.

A) Please follow the steps below to perform a power drain.

1) Take out the cartridges

2) Unplug the power cord from the printer & wall.

3) Press and hold the power button down for 15 seconds and release the power button, wait for about 30 seconds.

4) Plug the power cord back into the printer and wall, ensure the printer is plugged into the wall & not into a surge protector.

5) Insert the cartridges back into the printer.

Remove the cartridges > Unplug the power cord > Wait for 30 seconds > Plug the power cord back in > Insert the cartridges

B) Kindly refer to the steps on this link to update the printer firmware and let me know if that resolves the issue.

C) If the issue still persists, refer to the steps on this link to further troubleshoot.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

I hope this helps.

Take care and have a great day ahead!

Irwin6

HP Support

[KK3210]

Thank you, Irwin

A) I tried all the mentioned steps, but not worked.

B) Firmware updated and tried all the above steps but not worked.

c) Already tried the mentioned link, but no luck.

Please refer the following error. Any help would be greatly appreciated.

[Irfan_06]

Hi @KK3210,

I am sorry to hear that the above steps did not help much but i do appreciate your efforts in performing the troubleshooting steps.

The support here is limited and this issue might require one-on-one interaction to fix it.

I've sent you a private message with the instructions. In order to access your private messages, Click the Private message icon on the upper right corner of your HP Community profile Next to your profile Name, you should see a little blue envelope, please click on it or simply click on this link

Take care and have a great day ahead!

Irwin6

HP Support