• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
If you're having print quality issues Click here for more tips!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
HP Recommended
HP Smart Tank 5101 All-in-One Printer
Microsoft Windows 11

I have been dealing with issues with my HP Smart Tank 5101 All-In-One Printer for the last three months. The app keeps displaying an error message: "Printhead Problem - The indicated printheads (in this case black) are not communicating correctly with the printer." Even after replacing the black printhead, the problem persists. I have owned this printer for about a year and have been using HP printers and products for 25 years without encountering such issues. This Smart Tank Printer has been a nightmare, and the tech support has not been able to resolve it. Has anyone else faced this problem, and if so, is there a solution? A possible solution?

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.