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‎09-18-2024 05:51 PM

HP Recommended
Product: HP Smart Tank 5101 All-in-One Printer
Operating System: Microsoft Windows 11

I have been dealing with issues with my HP Smart Tank 5101 All-In-One Printer for the last three months. The app keeps displaying an error message: "Printhead Problem - The indicated printheads (in this case black) are not communicating correctly with the printer." Even after replacing the black printhead, the problem persists. I have owned this printer for about a year and have been using HP printers and products for 25 years without encountering such issues. This Smart Tank Printer has been a nightmare, and the tech support has not been able to resolve it. Has anyone else faced this problem, and if so, is there a solution? A possible solution?

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