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‎11-30-2020 01:39 AM

HP Recommended
Product: Smart Tank 570 Plus
Operating System: Microsoft Windows 10 (64-bit)

The level of ink shown on the HP Smart App and the real ink level of the tank is showing discrepancy. 

Why is that so?

Category:
1 REPLY 1

‎12-08-2020 04:49 AM

HP Recommended

@phNW1, Welcome to HP Support Community!
 

Ink or toner levels shown in the HP printer software are estimates calculated from usage. These estimates become less accurate under the following conditions.

  • You are not using genuine HP ink or toner.

  • A remanufactured, refilled, or used cartridge is installed.

  • The printer uses ink tanks instead of cartridges.

  • The printer has undergone a full hardware reset.

Refer to the document HP Printers - How to Check Ink or Toner Levels for more information.

I hope that answers your concern adequately. Let me know!

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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