Smart Tank 615- Cyan are not printing

[Windy14]

Why my printer Smart Tank 615 are not printing the color Cyan?

[VikramTheGreat]

Hi @Windy14, 

Welcome to HP Support Community.
 

Thank you for posting your query, I will be glad to help you.

If your HP Smart Tank 615 printer is not printing cyan color, the most likely causes are: low or empty cyan ink cartridge, clogged printhead, incorrect printer settings, 

Please try the steps shared below to try and resolve the issue.

Check ink levels:

• Open the HP Smart app and check the ink levels for the cyan cartridge. 
• If the cyan ink is low, replace the cartridge. 

Print a Print Quality Diagnostic Page:

• Access the printer's settings through the HP Smart app. 
• Navigate to "Tools" or "Maintenance" and select "Print Quality Diagnostic Page". 
• Analyze the test pattern to identify if the cyan color is missing or faded. 

Clean the printhead:

• Through the HP Smart app, access the "Clean Printhead" function. 
• The printer will run a cleaning cycle to attempt to unclog the printhead. 

Check printer settings:

• Ensure your printer settings are set to print in color and not black and white only. 
   

I hope this helps.

Take care and have a good day.

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VikramTheGreat

HP Support