Smart Tank 790 reporting wrong ink level

[OnwardHK]

Minor issue:  The status report from my Smart Tank 790 continuous reports that all 4 colours are full although I can see visually from the translucent plastic on the front of the printer that Black is around 50%, and each of the three colours are around 70%.  Printer is already on 2.2247.

No big deal but I though I would ask anyway.

[Rainbow23]

Hi @OnwardHK,

Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you.

You may follow the steps listed below to update the firmware from HP Smart App.

1. Go to 123.hp.com (Android, Apple iOS, iPad OS), or HP Smart - Microsoft Store (Windows), or HP Smart - Mac App Store (Mac) (if not installed).

2. After completing the printer setup, click or tap on the printer’s name.

NOTE: Menu names, locations, and available settings vary by printer model.

3. Under Advanced, select Printer Home Page (EWS) or Advanced Settings.

4. Click or tap Tools or Web Services.

5. Click or tap Printer Updates or Product Update, and then click or tap Check Now.

You may also refer to this weblink: https://support.hp.com/us-en/document/ish_1776648-1643972-16 

I hope this helps.
Take care and have a good day ahead.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[OnwardHK]

This standard response would have been useful for novices.  However, you obviously did not read that my printer is already using a firmware version that is even newer than what is in the Support Center.  It was loaded by a technician from bench repair to fix an unrelated issue.

so, sorry, not a solution.

[Rainbow23]

Hi @OnwardHK,

I have sent you a private message with the required information to talk to HP Support. 

In order to access your private messages, click the Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link