Smart Tank Plus printer wont print blue or yellow

[Dukevet]

My Smart Tank printer sat unused for few years thanks to COVID. Now even after performing multiple 

[Echo_Lake]

@Dukevet

Thank you for posting on the HP Support Community.
 

Don't worry as I'll be glad to help, to provide an accurate resolution, I need a few more details:

• Are you able to make copies from the printer?
• Have you tried cleaning the ink cartridge copper heads?
• What is the product number of your device? Use this link to find it: http://support.hp.com/us-en/document/c03754824

Keep me posted for further assistance.

[Dukevet]

I can make copies, but color copies are also lacking bile and yellow. There are no copper print heads on cartridges as the printer is a Smart Tank Plus 551. 

[Echo_Lake]

@Dukevet

Thank you for posting back. 

Are you printing from your phone or computer? What is the operating system?

Keep me posted!

[Dukevet]

I am printing from an iPhone and an iPad.

[Echo_Lake]

@Dukevet

Thank you for posting back. 

Kindly perform the steps mentioned in this document: Color or Black Ink Not Printing, Other Print Quality Issues By the end of the article you will be able to isolate the issue.
 

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

[Justpeg53]

I am having this problem with my HP Samrt Tank Plus 551 at this time. I have tried all of the solutions referred in the posts but cannot get the cyan or yellow to pring. My model # 1TJ12A, serial # CN9AB24411. The printhead does not move to center when the door is opened. There are no errors showing. I print from Windows 11 PC (no previous issues) & iPhone.

[Dukevet]

It is still not printing blue or yellow.

[Echo_Lake]

@Justpeg53 @Dukevet

Thank you for posting back. 

I appreciate your efforts to try and resolve the issue. This seems like a hardware issue with the printer. 

I'm sending out a private message to assist you with the next course of action. Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage
 

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

[John_Secker]

I have the same problem as the others in this thread - my printer (HP Smart Tank Plus 570) simply won't print Cyan. This applies in all situations - printing (from PC) and copying. The diagnostic sheets are normal, except that there is no cyan anywhere. There is no error status showing, and the print heads do not come to the centre when the door is opened. I have run all the cleaning and alignment routines with no effect.