Smart tank 515 magneta and yellow light blinking while setup

[Psych07]

So i bought a new Hp smart tank 515 printer and was setting it up. After i was done filling the ink the printer still keeps blinking the magenta and yellow color with the red light even after i had used the ink that came with the printer.

[Raj_05]

Hi @Psych07,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

If your HP Smart Tank 515 printer is blinking the magenta and yellow lights along with a red light during setup, it could indicate an issue with the ink system or a problem during the setup process. Here’s a step-by-step guide to troubleshoot.

Check Ink Cartridge Installation:

• Ensure that all ink cartridges are installed correctly. Remove each cartridge one by one and reinsert them firmly.
• Make sure that the cartridges are compatible with your printer model.

Inspect for Packaging Material:

• Verify that you have removed all protective tape or packaging material from the ink cartridges and printhead.

Perform a Reset:

• Turn off the printer and unplug it from the power source.
• Wait for about 60 seconds, then plug it back in and turn it on.

Check Ink Levels:

• Verify that the ink tanks are properly filled and the ink levels are correct. Sometimes, the printer might not recognize the ink levels accurately if they are not filled properly.

Check for Paper Jams or Blockages:

• Ensure there are no paper jams or obstructions in the printer. Check the paper feed area and remove any debris if found.

Update Printer Firmware:

• Ensure that the printer's firmware is up to date. You can check for updates via the HP Smart app or HP’s official website.

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Alden4

HP Support 

[Psych07]

Thanks for the response 

so the issue is after i did a hard restart to the printer the Magenta color issue has fixed but the yellow color still keeps blinking. I havent inserted the ink toners yet as I havent reached that step in installation of the new printer. The ink levels is at almost half of the tank and the issue still persists after multiple restarts.

[Psych07]

thanks

[Raj_05]

Hi @Psych07,

Thank you for your response, 

I'm sending a private message to assist you with the next action.

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

I hope this helps! Keep me posted.

Alden4

HP Support