Smart tank 519 - pink colur prints instead of blue

[Vugar2]

Hi...my smart tank 519 printer doesn't print in blue colour. Instead, the areas with the blue colour on a screen prin in a pink colour.

Could you help? 

Thank you 

[Garp_senchau]

Hi @Vugar2,

Welcome to HP Support Community,

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

Check Ink Levels

• Ensure that the cyan (blue) ink cartridge is not empty or running low. If the ink is low, replace the cartridge with a new one.
• Check the ink levels via the printer’s control panel or software (on your computer).

Clean the Print Head

• Sometimes, clogged printheads can cause color misalignment. Try cleaning the print head:
  • From the printer’s control panel: Go to the maintenance section and choose "Clean Print Head" or similar.
  • From the printer software: Open the printer utility on your computer and look for an option to clean the print head.

Run the Printer's Color Calibration

• Your printer might need a color calibration to fix any color inaccuracies. This can be done either through the printer’s control panel or through the software on your computer.
• Look for options like "Color Calibration" or "Align Print Heads" in the printer's settings. 

Check the Printer Settings

• Ensure the printer settings are correct, especially the color mode.
  • Double-check that you're using the correct print profile if you're printing from a specific application.

Check for Software or Driver Issues

• Update your printer drivers and software.
  • Visit the official HP website and download the latest drivers for your printer model.
• If there’s a software conflict, uninstall and reinstall the printer driver.

[Garp_senchau]

Perform a Test Print

• Print a color test page to see if the issue persists.
• This will help you check if the cyan ink is being printed at all, and whether it’s a problem with the printer or your files.

Check the Color Cartridge Position

• Open the printer and check if the cyan cartridge is seated properly. Remove and reinsert it, making sure it is securely in place.

Use Genuine Ink Cartridges

• If you are using third-party ink cartridges, they might not be fully compatible with your printer. Consider switching to genuine HP ink cartridges.

Check Your Document’s Color Settings

• Ensure the document you're printing doesn't have color settings that could interfere with the printer’s ability to print blue.
  • If printing from an image, try opening it in another program (e.g., Microsoft Paint or Photoshop) and check if the issue persists.

Check for Firmware Updates

• Sometimes, printers need firmware updates to resolve issues. Check HP Support website for any firmware updates and follow the instructions to install them.

Factory Reset (Last Resort)

• If none of the above step's work, you may try doing a factory reset on the printer. This will restore the printer to its default settings.
  • Check your printer's manual or online guide for how to perform a reset.

Refer this guide for more information: Print quality issues

I hope these steps help resolve the issue

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

Take care and have a good day. 

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