Smart tank 7300 printing problems

[Jon30001]

I have a smart tank 7300 that was printing fine except it wouldn’t print any blue and even though there’s plenty so I had it self clean and now it doesn’t print anything

[zoey7886]

@Jon30001, Welcome to the HP Support Community!  

Thanks for reaching out about your query regarding your Smart Tank 7300!

We're thrilled to have the opportunity to assist you and provide a solution.  

I understand that your HP Smart Tank 7300 was initially not printing blue, and after running a printhead cleaning cycle, it has stopped printing entirely. Let’s work together to resolve this.

1. Check Ink Levels and Ventilation

• Ensure all ink tanks have sufficient ink and are properly seated.
• Check if the ink tank vents are clear and not clogged.

2. Perform a Manual Printhead Cleaning

If the automatic cleaning didn’t help, a manual cleaning might be necessary:

1. Turn off the printer and unplug it.
2. Remove the printheads and gently wipe the nozzles with a lint-free cloth slightly dampened with distilled water.
3. Let them dry for a few minutes before reinstalling.

3. Run a Printhead Alignment

• Go to the printer’s Control Panel > Settings > Printer Maintenance and run a Printhead Alignment to ensure proper ink flow.

4. Try a Hard Reset

1. Turn off the printer and unplug it from power for 60 seconds.
2. Plug it back in and turn it on.
3. Attempt to print a test page.

5. Check for Firmware Updates

• Ensure your printer has the latest firmware by visiting the HP Support website and downloading any available updates.  

Hope this helps!

Take care, and have an amazing day!  

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Regards,