Smart tank plus 651 cyan color not workin

[JCDaddy101]

Hello

Yes im trying to print colors doc but they aren't comming thru. I did printhead alligment and printheads clean few time, with no luck.  done a page diagnostic and only shows magenta and black colors. do I need replace printheads? if I do cant get to get it on middle of rail? Whats the problem???  THX IA

[Nal_NR]

Hi @JCDaddy101,

Welcome to the HP Support Community. 

I'd like to help!

If you have performed all the steps from this document and still having issues, then either the cartridges are faulty or the printer needs to be checked. 

Hope this helps! Keep me posted for further assistance.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[JCDaddy101]

Hello

Yes I have had done all stuff on your reply. I bought replacement for this printer, but on previous email i send at which it got rejected because it was showing personal info, couldn't get thru. So noe even if I want it to get service my waranty experid. and I can get printheads to get middle of the printer to change. Why im I doing wrong

[Nal_NR]

Hi @JCDaddy101,

We are sorry that the issue is not resolved when the above troubleshooting steps were performed.

This might require one on one interaction to fix the issue

I've sent you a private message with further instructions. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

[JCDaddy101]

Hello

Didn't get no DM...  ???

THX

[Nal_NR]

Hi @JCDaddy101,

Apologies, I have resent the private message again. Kindly check.