Smudging/Unwanted Ink - Printing Envelopes

[ER98]

 

Hello!

i recently got the HP OfficeJet 8105e. I am trying to print on envelopes and this unwanted line of ink keeps showing up to the right of the envelope. Does anyone know how I can fix this/get rid of it?

[Jerry_57]

Hi @ER98,

Welcome to the HP Support Community.

Thank you for posting your query. I will be glad to help you.

I hear that HP envelope printing issues like unwanted ink marks, these steps from HP guides can help:
 

• Check envelope type: Do not use shiny/embossed envelopes or envelopes with clasps or windows, as these can cause jams or print issues.
   
• Load envelopes correctly: Place the envelopes in the tray with the print side facing up and the flap on the left side. Slide the paper-width guide snugly against the envelopes.
   
• Verify paper settings in the print dialog:
  
  
  • Select the correct envelope size
     
  • Use the appropriate paper type/media setting
     
• Use genuine HP cartridges and check ink levels, since low or problematic cartridges can affect print quality.
   
• If the mark looks like a print-quality issue, HP also recommends:
  
  
  • Aligning the cartridges
     
  • Cleaning the cartridges/printheads automatically from the printer software or maintenance tools

I hope this will help.
 

Take care and have a good day.