Spilled Black Ink

[bostongeorge]

I had a black ink cartridge leak on the inside of the printer.  I replaced the cartridge but I am still getting a cartridge error.  I can see the spilled ink but it is inside the printer and I don't know how to get to it to clean the spill.

[bostongeorge]

I need help to tell me how to clean an ink spill inside the printer.

[bostongeorge]

I did not receive a solution

[A_Gayathri]

Hi @bostongeorge,

Welcome to the HP Support Community

I understand you are facing an issue with your HP Product. Not to worry I will help you to get a resolution to resolve the issue.

To assist better:

• May I have the exact name of the model of the product? Refer to this document for steps to find the product details. Do not share your personal information such as serial, phone number, email ID, etc.

Could you please elaborate in detail? 

I hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Gaya1239

HP Support

[bostongeorge]

My printer is a hp6960 all in one.  The ink has spilled inside the printer cabinet.  I can see it but I am not sure how to get to it.  The printer gives me a msg. that the cartridge is broken.  I believe I am getting this msg because of the spilled ink.

[bostongeorge]

I did not get a solution.

[A_Gayathri]

Hi @bostongeorge ,

Thank you for your response, I appreciate your efforts. As the issue persists, I am sorry to hear that I'm sending out a private message to assist you with the next course of action. 

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

I hope this helps! Keep me posted for further assistance.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!