Store bought ink not working on my ink subscribed deskjet 5020

[B4R15]

My color ink finished and my subscription will not be on time for my urgent print job hence I bought HP geniue 304 color ink from store but it is not working since I need to print urgently what do i do to enable my store bought ink please?

[Sneha_01]

Hi @B4R15,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

If your HP DeskJet 5020 printer is not recognizing the store-bought HP genuine 304 color ink cartridges, here are a few steps you can take to try and enable the use of these cartridges:

Steps to Enable Store-Bought Ink Cartridges

Verify Cartridge Compatibility:

• Double-check that the HP genuine 304 color ink cartridges you purchased are compatible with your HP DeskJet 5020 printer. Sometimes, cartridges that appear similar may not be compatible with certain printer models.

Restart the Printer:

• Turn off your printer and unplug it from the power source.
• Wait for about 1-2 minutes, then plug the printer back in and turn it on. This can sometimes reset the printer and allow it to recognize new cartridges.

Reinstall Cartridges:

• Remove the store-bought cartridges from the printer.
• Check for any packaging or protective tape that needs to be removed from the cartridges.
• Reinsert the cartridges firmly into their respective slots.

Clean Cartridge Contacts:

• If the printer still doesn’t recognize the cartridges, remove them again.
• Use a lint-free cloth lightly dampened with distilled water to clean the electrical contacts on both the cartridges and inside the printer where the cartridges make contact.

Update Printer Firmware:

• Check for and install any available firmware updates for your HP DeskJet 5020 printer. Sometimes, firmware updates can include compatibility fixes for new cartridges.

Check Ink Levels:

• Use the printer’s control panel or the HP Smart app to check if the printer now recognizes the ink levels of the new cartridges.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support