• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Join the HP Community Solve‑a‑thon | Help Others & Share Your Solutions | Live on Zoom | 2:30 PM to 2:30 AM IST | Every Wednesday Click here to know more
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.

‎08-08-2026 07:58 AM

HP Recommended
Product: HP DeskJet 2700e All-in-One Printer

I have a very perplexing (and frustrating) problem with my HP DeskJet 2700e All-in-One Printer printing in black ink. It has no problem printing the texts of Printer Status Report and Printer Information Page about the printer in black ink clearly or boldly.  However, it will not print anything in black, at all, for any other document attempted for printing, for any file format, whether it's in pdf, MS Word or text.  Other colors print just fine.  This cannot not be an issue with the level or the cartridge of black ink ( cartridge # 67), if printing in black works well for one situation, but not at all for another. I called the HP Support, but the person I spoke couldn't help me and only offered $7.99/month printer & ink lease or suggested that I scrap this printer and purchase a new one from HP. Well, I rarely print more than a page at a time to justify leasing and although I may have no alternative but to purchase a new printer if this problem cannot be solved, I want to try every possible solution available, first, before doing so. Any suggestion regarding the cause and, more importantly, the solution to this perplexing problem would be greatly appreciated.  

Category:
Reply
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.
-->