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Guidelines
If you're having print quality issues Click here for more tips!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
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HP Color Laser 150nw

IMG_2456.jpeg

Hi I need some help because I have stripes on the papers after printing as seen in the picture. What can be the problem?

greetings 

3 REPLIES 3
HP Recommended

Hi @14Junior,

 

Welcome to the HP Support Community. 

 

I'd like to help!

 

Perform the steps below:

 

Update Firmware

 

Step 1: Check the paper

The quality and type of paper can affect the print job. Follow these guidelines to make sure the paper is appropriate. If it is not, load an appropriate paper type.

Use paper designed for HP Laser printers. Do not use paper designed only for inkjet printers.

Do not use paper that is too rough. Smoother paper might result in better print quality.

Print another page. If the issue persists, continue to the next step.

Step 2: Check the toner level

Low toner levels might cause print quality problems, such as faded print.

NOTE:

The toner supply level and the percentage of toner cartridge life remaining provide estimates for planning purposes only. When the toner level is low, consider having a replacement toner cartridge available. You do not need to replace toner cartridges until the print quality becomes unacceptable.

Check the estimated toner remaining. For more information, go to How to Check Ink or Toner Levels.

If the toner cartridge is not low, skip to Check print settings.

If the toner cartridge is low, continue to the next step to replace the toner cartridge.

Step 3: Replace a low or empty toner cartridge

If a toner cartridge is low or empty, replace it.

To find your cartridge number and to purchase ink or toner supplies, go to HP Store or a local retailer. Make sure you are using the correct genuine HP ink or toner supplies for your printer. HP cannot guarantee the quality or reliability of non-HP cartridges or refilled HP cartridges. To check the authenticity of your cartridges, go to the HP anti-counterfeit webpage (in English).

Open the toner cartridge access door.

Opening the toner cartridge access door.

Grasp each side of a toner cartridge, and then pull out the toner cartridge to remove it.

Removing the toner cartridge from the inside of the printer.

Remove a new toner cartridge from its package, and then recycle the packing materials.

Removing the toner cartridge packaging.

Lift the cover, and then pull out the cover until you remove all the sealing tape from the toner cartridge.

Toner cartridge cover

Sealing tape

Align the new toner cartridge with the tracks inside the printer, and then push in the toner cartridge until it is firmly seated.

Inserting the new toner cartridge into the printer.

Repeat these steps to install any other low or empty toner cartridges.

Close the toner cartridge access door.

Closing the toner cartridge access door.

Print another page. If changing the print settings did not resolve the issue, continue to the next step.

 

Click here for the remaining steps. 

 

Hope this helps! Keep me posted for further assistance.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Nal_NR-Moderator
I am an HP Employee

HP Recommended

Hi @Elohi_NR,

sorry for the late reply!

I already checke the the paper and also switched to another one. I also checked the toner level of the black one and changed it, but non of these points helped. Do you have any other idea?

 

HP Recommended

Hi @14Junior,

 

We are sorry that the issue is not resolved when the above troubleshooting steps were performed.

This might require one on one interaction to fix the issue

 

I've sent you a private message with further instructions. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

Nal_NR-Moderator
I am an HP Employee

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