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‎06-04-2025 05:18 PM

HP Recommended

My Hp office jet pro 7720 is stuck on the setup cartridge. How do I bypass this because the original ink cartridge was leaking so I bought a new one but now the printer won’t set up. 

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1 REPLY 1

‎06-05-2025 12:00 PM

HP Recommended

Hi @Marie1210 

 

Welcome to the HP Support Community!

 

Thanks for posting your query! We're here to help you get back up and running.

 

It sounds like your HP OfficeJet Pro 7720 is stuck in setup mode because it expects the original setup cartridges. 

 

I'm sending you a private message to guide you on the next steps.

 

To access it, click the private message icon in the upper-right corner of your HP Support Community profile, next to your name.

 

If this resolves your issue, kindly mark this post as "Accepted Solution" and click "Yes" if it was helpful.

 

Take care and have a great day!

 

Regards,

Hawks_Eye

I am an HP Employee.

If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support.  Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 
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