Subscribed to Instant Ink but printer says otherwise

[bravefan1983]

I have an HP OfficeJet Pro 9015e All-in-One printer.  My original ink cartridges were low so I installed the Instant Ink cartridges I received to replace them, but my printer gave me an error saying that I needed to be subscribed before I can use the cartridges.  I have been subscribed since I setup this printer when I got it.  Whenever I try to troubleshoot the issue, it says it can't connect to the printer because it's offline.  It is not off line, and it's even connected to the same network as my laptop. My printer was working fine before I tried to install the new cartridges, and now it doesn't want to do anything! I have already tried resetting everything (router, printer and laptop).  Please help!

[A_Gayathri]

Hi @bravefan1983

Welcome to the HP Support Community

I understand you are facing an Instant Ink issue with your HP OfficeJet Pro 9015e All-In-One Printer. Not to worry I will help you to get a resolution to resolve the issue.

To assist you better, I have sent out a private message to assist you with the next course of action. 

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

Hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[bravefan1983]

If you guys would respond to my message that i sent in reply to the private message you sent to me, that would be great.  And please stop sending private messages saying you haven't heard from me, when i replied to your first private message.  Thanks so much!