• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
If you're having print quality issues Click here for more tips!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
HP Recommended
HP Photosmart 475 Compact Photo Printer
Linux

Hi, I recently received a new-in-box never-opened Photosmart 475 which is by now extremely outdated (2005) for a photobooth project. It is in perfect condition, turns on, no errors etc and appears to function perfectly except the output is inconsistent - purple with lines, etc no other colors. I'm assuming this is an ink issue as this is likely the original ink at nearly 15 years old, but seeing as the ink is 75+ $ for a cartridge, I wanted to see if it was reasonable to expect that the unit would function well with a new cartridge, or if there is any other age-based failure to be expected despite being new in the box? Are there any manual cleaning procedures or maintenance I should look at? 

1 REPLY 1
HP Recommended

It's the cartridges, the ink dried inside from old age.




My profile on LinkedIn

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.