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‎11-05-2020 04:56 PM

HP Recommended
Product: M254dw printer
Operating System: macOS 10.15 Catalina

I just installed four new cartridges (not HP brand) into my printer.  I am getting a Supply Error message and am unable to print.  I saw a very helpful message saying that this is due to the current driver no longer functioning with cartridges that are not made by HP.  However I have been unable to find an earlier driver available online.  Can anyone help?

Category:
4 people had the same question
1 REPLY 1

‎11-19-2020 10:26 AM

HP Recommended

@miltonbradley1, Welcome to the HP Support Community!

 

The firmware of the printer has to be downgraded to resolve this issue. Please reach out to the HP Technical Support team in your region for assistance as this requires the execution of terminal commands.

You may create a case on the website to obtain a case number if required. Kindly watch this video to know how.

 

Keep me posted for any other assistance.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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