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I just bought a M283FDW Laserjet printer and when I just finished installing it the following error came up:
Supply Problem - there was a question mark next to each color. When I clicked on the question mark the following text came up:
"The indicated supplies are not communicating correctly with the printer. Try reinstalling the supplies. If the problem persists replace the supplies to continue printing."
I checked and did not see any leftover packaging on the cartridges and each of them was installed in its correct color place. Is there anything else I should do/check or should I just return it?
@Malazana, Welcome to HP Support Community!
I see that you have an issue with the toner cartridge, I'd suggest you follow the steps below-
Reset the printer
Update the printer firmware
Download available firmware updates from the HP website
With the printer on and connected to the computer, go to HP Customer Support - Software and Driver Downloads, and then identify your printer. Look for and install any available firmware updates. Refer to the document HP Printers - Updating or Upgrading Printer Firmware
If the issue persists, please reach out to the HP Support in your region regarding the service options for your printer/replacement toner
Hope this helps!
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!
TEJ1602 I am an HP Employee
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