Supply System Problem

[JWan1]

I encountered the following problem "There is a problem with the supply system. Try replacing the affected cartridge with a different, non-empty, cartridge. If message reappears again, record message and contact support."

[Kuroi_Kenshi]

Hi @JWan1,

Welcome to the HP Support Community!

Thanks for reaching out!

We're thrilled to have the opportunity to assist you and provide a solution.

I understand your printer is showing a “There is a problem with the supply system” error, even after installing a cartridge. Let’s go through steps to troubleshoot this issue.

Check cartridge compatibility

Make sure the cartridge is the correct model for your printer.

Using non-HP or incompatible cartridges can trigger supply system errors.

Reseat the cartridge

Open the cartridge access door and remove the affected cartridge.

Inspect it for any protective tape still attached or damage.

Reinsert it firmly until it clicks into place.

Try a different cartridge

If you have another full cartridge of the same type, replace the affected one.

If the error disappears, the original cartridge may be defective.

Clean cartridge and printer contacts

Turn off the printer.

Use a dry, lint-free cloth to gently clean the copper contacts on the cartridge and the corresponding contacts inside the printer.

Reinsert the cartridge and turn the printer back on.

Perform a printer reset

Turn the printer off and unplug it from the power source for 60 seconds.

Plug it back in and power it on to reset the supply system.

Check for firmware updates

Use the printer control panel or HP Smart to install any available firmware updates.

Outdated firmware can cause the printer to misread cartridges.

Verify cartridge installation

Ensure the cartridge is fully seated and the access door is completely closed.

Some printers will not operate if the cartridge is slightly misaligned.

Document the error if it persists

If the error continues after trying another cartridge and all the above steps, record the exact error message and cartridge type.

This information is useful for support to identify whether it’s a hardware issue.

I hope this helps.

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Best regards,