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‎04-10-2023 03:56 PM

HP Recommended
Product: HP OfficeJet Pro 8710 All-in-One Printer
Operating System: Microsoft Windows 10 (64-bit)

I just installed a new HP Black ink cartridge in my OfficeJet 8710 All-In-One Printer. I am getting the following error message: "There is a problem with the supply system. Try replacing the affected cartridge with a different, non-empty cartridge."

The cartridge is fresh out of the package and I can hear ink inside when I shake it. I have restarted the printer and the same thing happens. Is the cartridge faulty or what should I do?

Category:
2 people had the same question
1 REPLY 1

‎05-18-2023 10:49 AM

HP Recommended

How do I get my money back for the supply system error I get when I bought three new cartridges for my  8710 All-In-One Printer. HP answers the phone but the call always disconnect mid troubkleshooting and they never call back

 

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