Supply System Problem

[Raysfan]

HP Office Jet Pro 8710All in one

Product M9L66A

Serial [edited]

[Raysfan]

Ink Supply System Problem

[Kuroi_Kenshi]

Hi @Raysfan,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding your printer!

We're thrilled to have the opportunity to assist you and provide a solution.

Try these steps:

Check Ink Cartridges

• Open the ink cartridge access door.
• Ensure each ink cartridge is securely in place and the latch is not open.
• Make sure you are using genuine HP ink cartridges. Non-genuine cartridges can cause supply system problems.
• Inspect the cartridges for any signs of damage. If damaged, replace with new HP cartridges.
• Remove the cartridges and gently clean the gold-colored contacts using a lint-free cloth.

Perform Ink System Cleaning

• On the printer's control panel, go to Settings.
• Select Tools or Printer Maintenance.
• Choose the Clean Printhead option and follow the on-screen instructions.

Reset the Printer

• Press the power button to turn off the printer.
• Unplug the power cord from the back of the printer and from the wall outlet.
• Wait for about 60 seconds.
• Plug the power cord back into the printer and the wall outlet.
• Turn the printer back on.

Update Printer Firmware

Kindly refer to this link to update your printer firmware.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,