Supply system problem and can't access menu after cold reset

[ACTWC]

I replaced my C and Y ink cartridges in my HP 9010 OfficeJet Printer with new (legit) ones and got a supply system problem error. When I changed back to the old depleted cartridges, I still got the error. I switched to older cartridges which I still happened to have, and I got a continuous ink cartridge error. I decided to do a cold reset (after already attempting restore up default/ factory reset and unplugging from power and plugging directly into power source several times, and finally did a cold reset, and I suspect that since then, the menu access has disappeared and only either the supply system problem or continuous ink cartridge error shows. I can't even ignore or close the error to access the menu anymore. Can anyone help pls?

[Nal_NR]

Hi @ACTWC,

Welcome to the HP Support Community. 

I'd be glad to help you! 

HP recommends using HP original cartridges. 

Use the following steps to resolve the error.

• Turn the printer off and then back on.
• If the error message persists, make sure that the printer is level using the "round object roll test." Face the supply door and then place a small round object (such as a ball or marble) on top of the printer. Ideally the round object should not roll, indicating that the printer is level. But from an ink supplies standpoint, if the object rolls to the back and to the left, the printer is probably level. If the object rolls in any other direction, level the printer.
• When the printer is level, continue to the next step.
• Open the Embedded Web Server (EWS) by entering the printer's IP address into a web browser. Check to see which supplies are in an error state. Remove any supplies that indicate an error from the printer. If any of them feel low or empty, replace those supplies with new supplies.
• If the error persists, or if the EWS cannot be opened, replace all of the supplies with new ink cartridges.
• If the error persists, contact customer support at www.hp.com/go/contactHP, or contact an HP-authorized service or support provider.

Hope this helps! Keep me posted for further assistance

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

[ACTWC]

Hi Elohi,

Appreciate the assistance. I have replaced all the cartridges with original HP cartridges and still get the error. My bigger problem now is that I can't even access the menu anymore (previously I could at least close the notification and access the menu.

[Nal_NR]

Hi @ACTWC ,

We apologize for the inconvenience. The issue seems to persist even after attempting the troubleshooting steps mentioned above. This looks like a hardware issue.

This might require one-on-one interaction via remote assistance to fix the issue. 

I've sent you a private message with further instructions. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!